Custom Service Crane Site Design by:
The Importance of Customer Service.
What is great customer service? It is when you are able to build a good relationship with your customers. When you can make the customer feel like they’re having a person-to-person transaction with a company, that’s great customer service. When a customer is made aware that a company is listening closely to their needs and are responding timely to their specific concerns, that’s great customer service. Even by simply thanking the customer, you’re building the kind of positive customer service that they would love to return to.
A perspective on customer service from John Lewis:
But how do we illustrate this? We can turn our attention to companies that have specifically done something right in the spirit of good customer service. Let the examples of the companies below be a guiding light.
Here are seven things we learned about providing remarkablecustomer service. I’m using the word literally—the goal is toprovide customer service so good that people .Anyways, just remember, to acknowledge good customer service too. And while you’re at it, stop to think about the type of service you provide to your customers. Do you always go the extra mile?All of this holiday shopping has reminded me that people have become so immune to poor customer service and are actually surprised when they receive exceptional service. On the flip side, companies usually only hear about the bad experiences. More often than not, you hear customers getting upset with an employee.Now, I wouldn’t go so far as to actually something go wrong, just so we have a chance to demonstrate our superiorcustomer service. Many customers just won’t call; they’ll fume quietly. It has to do with expectations. Most people’s experiencewith tech support and customer service comes from airlines, telephonecompanies, cable companies, and ISPs, all of whom provide generally customer service. It’s so bad you don’t even bother calling any more, do you?So when someone calls Fog Creek, and immediately gets through to a human, withno voice mail or phone menus, and that person turns out to be nice and friendlyand actually , they’re apt to think even more highlyof us than someone who never had the opportunity to interact with us and justassumes that we’re average.This workshop examines the aspects of customer service excellence, to ensure that customers receive a constantly high and impressive level of service.